I am excited to write about being “On the Road” with our customers and partners. The Knovel team is spending more time today “on the road” than at any time in our history. I will be spending 4 out of 5 days this week with customers and partners who serve our customers. Being an on-line business means it is even more important to meet face to face with our customers. Face to face contact is critical if we are to establish relationships, listen to what customers are saying, show that we really care and demonstrate that we can act on what they tell us. I’ve found that I learn something new from every customer call, so I want to use this “On the Road” series to highlight some of this learning.